Frecuently Asked Questions (FAQ)

How can I pay for my order?
You can make the payment through these options:
With VISA, Mastercard, AMEX debit / credit card

What is the delivery time of my order?
You will receive a shipping confirmation in the next 48 hours.
The delivery time to your home will be determined by the company that makes the deliveries. If it is within the country the shipping will be through Serpost.
Approximate delivery time within Peru: 
– Lima 3-7 days 
 

What happens if I do not fit or do not finish liking the product I bought? 
Returns of products purchased through the web are not accepted. The customer may make changes within 15 days after receiving the shipping confirmation only in the showroom in Lima, Peru provided that he meets the following conditions: 

  • That the product is new, without signs of use, with the seals placed on the product, and without tearing or breaking the original labels. 
  • That the product has not been tampered with. 

Once the company verifies that the conditions are met, the customer can change the item for another that we have in stock of equal or higher amount paying the difference, or for a voucher.

If the product has manufacturing defects, the customer must contact piavp@veplen.com to review the case. 

How do I keep the clothing in good condition? 
Each of the garment in the section Shop has the wash instructions.