At Veplen, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following options for exchanges and returns:

Eligibility for Exchanges and Returns

• Timeframe: You may request an exchange or return within 7 days of the purchase date.
• Condition: The product must be in perfect, unused condition, with no signs of wear or tampering, and must be returned in its original packaging.
• Location: This policy applies only to purchases made within Peru. International purchases are not eligible for exchanges or returns under this policy.
• Discounted Items: Items purchased at a discount are final sale and cannot be exchanged or returned.

How to Request an Exchange or Return

To initiate an exchange or return, please follow these steps:

1. Contact Us: Email our customer service team at info@veplen.com within 7 days of your purchase.
2. Provide Details: Include your order number, the item(s) you wish to exchange or return, and the reason for the request.
3. Wait for Confirmation: Our team will review your request and respond with instructions on how to proceed, including the address for returning the item.

Processing Exchanges and Returns

• Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria.
• Exchange: If the item is in eligible condition, we will process the exchange and ship the new item to you.
• Return: For returns, instead of a refund, you will receive store credit that can be used for a future purchase.

Shipping Costs

• Domestic (within Peru): Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
• International: We do not offer exchanges or returns for international purchases.

Non-Refundable Items

• Discounted Items: Items purchased at a discount are non-refundable, non-returnable, and non-exchangeable.
• Final Sale: All items marked as final sale are not eligible for returns or exchanges.

Contact Information

For any questions or concerns regarding exchanges and returns, please contact us at info@veplen.com.